Customer Care
Purchasing
- How can I shop online?
Shopping at hogan.com is super easy: once you choose a product just add it to your cart and then proceed to checkout.
You will be asked to enter an email address that will only be used to send you communications related to your order.
Should you already have an account, you can later enter your password to checkout as a registered user more quickly, or you can continue as a guest.
Similarly, if you do not have an account, you can choose to create one at the time to save your information or do it later.
Checkout consists of 3 easy steps:
- Entering your email address
- Delivery information: address and delivery method
- Payment related information: billing address, payment method
You will receive by email all information related to your order, from receipt to delivery.
In case of any doubts, you may contact our Customer Service.
- Can I buy without registration?
All purchases, as well as exchanges and returns, can be made on the site without any registration requirement.
At checkout you will be asked for your email address and given the option of creating an account or continuing to purchase as a guest.
- Can I place an order by phone?
All purchases, as well as exchanges and returns, can be made on the site without any registration requirement.
At checkout you will be asked for your email address and given the option of creating an account or continuing to purchase as a guest.
- Can I buy a product that is out of stock or not available online?If you are looking for a size that is out of stock online, you can search to see if it is available in any stores through the "Reserve in Boutique" service and possibly make an appointment to try it on.