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backThe reference size guide for women is the Italian one, for men the English one
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The CVV is a 3- or 4-digit number on the credit or debit card
- It is located on the back of the credit card. In some cards it may also be on the front
- It serves to ensure the highest level of security in transactions
- Without the CVV or if the CVV is wrong, the transaction is not authorised
- HOW TO BUY ONLINE
To place an order, please add the items to the Shopping Bag and proceed with the purchase. You can complete your order by creating an account during the shopping experience. By registering at Hogan.com, you can save your shipping and billing addresses and quicken up the process for your next purchases.
At the shipping of your order, you will receive an e-mail confirmation with a link that will allow you to track the delivery.
You can also directly check the details and delivery status of your order at this link.
If you have just concluded your order, the details will be available in a few minutes.
We remind you that all the orders made online can be returned or exchanged within 14 days from the delivery.
For further information please visit the sections Withdrawal and Exchanges.
- HOW CAN I CHECK THE SIZE?
On Hogan.com you can find all sizes on the labels and tags of each item. For footwear in the Women's and Junior collections, Hogan uses the European size (from 34 to 42), while for footwear in the Men's collection, the English size is used (from 5 to 13). For clothing, the international Small-Medium-Large size is used.
On all product pages, you will find a guide with the measurements of the footwear/clothing and all the information to help you in selecting the most suitable size for you.
In general, Hogan shoes fit comfortably and, for some models, we advise to buy half a size smaller than your usual size: this indication is specified in the item description.
If you have any questions, please do not hesitate to contact our Customer Service.
- CAN I BUY AN ARTICLE EVEN IF IT IS OUT OF STOCK?
If the item you wish to purchase is out of stock, you can check if it is still available in one of our boutiques through the "Find in Boutique" service available on all product pages. If the item is available at the selected boutique, you can book it through the dedicated form.
We also recommend you to add the item in your Wishlist: this way we can notify you by email if it is newly available on our Online Boutique.
- PAYMENT METHODS
The online orders can be paid with the main credit and debit cards, Sofort, Paypal.
We do accept: MasterCard, Visa, American Express, Discover, Diners, JCB, Carte Bancaire and Maestro. We remind you that we also accept top-up PostePay cards.
The amount won’t be debited until the order is ready for the delivery. The debit will be made with the same currency stated on the website.
For further information, please visit our dedicated section to payments.
PSD2 - new European legislation for the protection of online payments
From the 28th of December 2020 online payments will now be even more secure thanks to the new PSD2 European standard, which introduces new authentication rules.
Your shopping experience will still be quick and secure, you will simply need to confirm your identity each time you make a payment online such as by entering a temporary code or by using your digital fingerprint on your banking app. Discover More.
- EXCHANGES AND RETURNS
If you received your order and you wish to return it or exchange it, we invite you to read the instructions of Withdrawal and Exchanges. Once received your returned item(s) we would process your refund of exchange request.
Unless otherwise stated, the returns and exchanges process provided in this policy applies for change of mind only and does not apply to returns for faulty or defective products. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products and other statutory rights to a repair, replacement or refund.
- HOW CAN I MAKE A RETURN? (CHANGE OF MIND)
We hope you enjoy our products. While we are not required to provide a refund or replacement if you change your mind, subject to certain exceptions set out below, if you change your mind you can make a return within 14 days, with a very simple procedure:
1.Enter in the return/exchange request form the email address with which you purchased and the order number and follow the return procedure
2. Make sure the products are in the same condition as you received them and place them in their original box or an equally sturdy one
3. Print the prepaid label attached to the email you received at the end of the return procedure and stick it on the box. Take care to completely cover the previous label.
4.Contact the UPS courier directly on +65-1800-738-3388 or leave the parcel at the UPS Point that is most convenient for you.
When the product arrives at the warehouse and is checked by our operators, the full amount will be credited back to the payment method you used to make the purchase.
Returned items must meet the following conditions in order for a refund to be made:
- All items must be returned in their original condition, with undamaged tags attached. Worn, used, altered or damaged merchandise will not be accepted.
- Shoe soles must be intact and undamaged, please try the product on a soft, clean surface.
Our change of mind returns policy does not apply to the following products:
- Custom made items are considered final and therefore cannot be returned if you change your mind.
- Products that are marked as 'final sale' or were discounted cannot be returned for change of mind.
Please note that our change of mind returns policy does not apply in relation to faulty or defective goods. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products.
- HOW CAN I MAKE AN EXCHANGE (INCORRECT SIZE OF FIT) ?
If you have mistaken the size of a product or the fit is different from what you expected, you can request an exchange of the product within 14 days subject to certain exceptions set out below. Please note exchanges can only be made once and for a different size. The procedure is very simple:
1.Enter in the return/exchange request form the email with which you purchased and the order number and follow the return procedure. In case other sizes are not available, it will still be possible to ask for a refund.
2.Make sure the products are in the same condition as you received them and place them in their original box or an equally sturdy one.
3. Print the prepaid label attached to the email you received at the end of the return procedure and stick it on the box. Take care to completely cover the previous label.
4.Contact the UPS courier directly on +65-1800-738-3388 or leave the parcel at the UPS Point that is most convenient for you.
The product in the new selected size will be shipped as soon as the quality checks on the returned item have been passed. You will receive a new shipping confirmation email with a link to track the delivery.
Our exchange policy does not apply to the following products:
- Custom made items are considered final and therefore cannot be exchanged
- Products that are marked as 'final sale' or were discounted cannot be exchanged
Please note that our exchange policy does not apply in relation to faulty or defective goods. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products.
- WHAT ARE THE TERMS OF RETURN/EXCHANGE ?
On all our articles (except for custom made items and products marked as 'final sale' or discounted) there is the possibility of free return or exchange, subject to the following conditions:
- The return/exchange must be requested within 14 days after delivery of the order;
- Items to be returned/exchanged must be handed over to the courier within 14 days of notification of the return/exchange request to Customer Service;
- The return/exchange can only be sent from the country of delivery;
- You may only return items purchased on hogan.com online. We cannot accept items purchased at boutiques.
- In the case of withdrawal from a multiple order, the delivery costs for the same will not be refunded unless you withdraw from the entire order.
- Exchange is only possible for a different size
You must send the items back within 14 days from when you made the online return/exchange request.
If you want to return a gift, you will have to contact the person who invited you or, if you prefer, you can contact Customer Service.
Please note this does not apply to returns or exchanges for faulty or defective products. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products.
- ARE RETURNS AND EXCHANGES FREE OF CHARGE ?
On hogan.com, where we offer returns and exchanges for change of mind, those returns or exchanges are always free, provided they are made within 14 days from the date you received your order. Returns and exchanges for change of mind are not available in relation to custom made items or products that are marked as 'final sale' or were discounted.
You can return an item (other than custom made items or products that are marked as 'final sale' or were discounted) by taking it to your nearest boutique, or by shipping or delivering it to a UPS point using the prepaid label you are sent at the end of the return process.
- HOW MANY DAYS DO I HAVE TO REQUEST AN EXCHANGE/RETURN?
You can return or exchange the purchased product within 14 days from the date of delivery.
Please note this does not apply to returns or exchanges for faulty or defective products. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products.
- CAN I RETURN OR EXCAHNGE A CUSTOM-MADE PRODUCT?
We regret that customised products cannot be exchanged or returned, as they are custom-made and/or clearly personalised goods.
Please note this does not apply to returns for faulty or defective products. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products.
- WHAT ARE THE REFUND TIMES/METHODS ?
Refunds are made after having verified the integrity of the returned items after they have arrived in the warehouse. This verification may take approximately 3 to 4 working days after delivery.
Following the verification and acceptance of the return, we will issue the refund as soon as possible, directly to the payment method used for the purchase, and in the same currency.
You will see the credit to your account within approximately one week after our refund request, depending on the time required by banking procedures.
Please note this does not apply to returns or exchanges for faulty or defective products. Please see our Terms and Conditions of Sale for our policy for dealing with requests relating to faulty or defective products.
- IF MY PRODUCT IS FAULTY OR DEFECTIVE, CAN I REQUEST A REPLACEMENT ?
Yes, in accordance with our Terms and Conditions of Sale, customers are entitled to certain remedies where a product is faulty or defective, or otherwise does not meet one of the 'consumer guarantees'. In some situations you may be entitled to request either a refund or a replacement (subject to availability). If the fault is only minor, then we may also elect to repair it for you. Please contact our Customer Service team as soon as possible in the unlikely event that there is a problem with your product.
- CAN I RETURN “FINAL SALE” OR DISCOUNTED PRODUCTS ?
Products which are marked with 'final sale' or are discounted are not eligible for return if you change your mind. We recommend choosing carefully to avoid disappointment. You may also contact our Customer Service team for assistance prior to purchasing. Please note that our change of mind policy does not apply in relation to faulty or defective goods.
A notice will appear in your cart for products which have been marked as 'final sale' or are discounted, and by purchasing a 'final sale' or discounted product you agree that the product cannot be returned if you simply change your mind. If 'final sale' or discounted products are returned for change of mind only, the products will be returned to the sender at the sender's expense.
- REPAIRS
Hogan offers a reparation service for Hogan products purchased on Hogan.com, in our HOGAN boutiques and at our authorized sellers. For the items bought on Hogan.com, we kindly ask you to contact us at the address contact-hogan-sg@todsgroup.com. For items that were not bought on Hogan.com, please contact the boutique or authorized seller where the product has been purchased in.
- SECTION AUTHENTIC PRODUCTS
The authentic products Hogan are sold exclusively in the boutique network directly managed by Hogan, in our limited selection of franchisees, shopping centers and specialized shops and on Hogan.com.
The counterfeit products Hogan are often sold on websites registered with a domain formed by the word Hogan – or small variations of it – and by descriptive or generic words like “bags” or “outlet” and by adjectives like “official” or “authentic”. The names of these websites are chosen with the purpose of persuading the customers about the authenticity of the products proposed on their websites.
In order to signal a counterfeit product Hogan or a suspect website, we invite you to send an email to contact-hogan-sg@todsgroup.com. We ask you to provide a description, as detailed as possible, of the product or the website, like the location of the purchase, the seller, the type of item, the website etc. We appreciate your help in this fight against counterfeiting.
- WHAT IS A PRE-ORDER?
Some special collections and catwalk looks can be purchased as a preview online. The products preordered will be reserved for you and dispatched as soon as they become available.
The expected delivery date is specified online, in the item description and in the confirmation email that would be sent immediately after the completion of the purchase.
If your order includes both the available items and preordered ones, you will get two different deliveries.
If your order includes items in preorder with different delivery dates, the items will be delivered in a single box when all the items are available.
In both cases, the purchase will only be debited by the time we dispatch the items.
Type your email and we will notify you as soon as the stock is back available within the next six months
