1.  To return an item go to the Request a Return section: enter the email address used to place the order and the order and the order number; the procedure can also be activated from the Order Summary section into My Account;

2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;

3.  After you have filled the return request on the website, you will receive an email with all the instructions to contact the courier and ship back the package to our warehouse. We kindly remind you that you will need to provide the courier with a copy of the invoice already received by e-mail, making sure to cancel the items you do not want to return;

4.   In order to schedule the collection of your package by UPS, visit https://wwwapps.ups.com/pickup/schedule; or drop your package off at your nearest UPS Access Point.

If you have chosen to make the return in one of our boutiques enabled for this service, take the package to the selected boutique. Please note that for the return made in the HOGAN boutiques, the refund cannot be paid on site but will take place through the same payment method used online, when your purchase is returned to our warehouses.

1.  To exchange an item go to the Request an Exchange section: enter the email address used to place the order and the order and the order number; the procedure can also be activated from the Order Summary section into My Account;

2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;

3.  After you have filled the exchange request on the website, you will receive an email with all the instructions to contact the courier and ship back the package to our warehouse. We kindly remind you that you will need to provide the courier with a copy of the invoice already received by e-mail, making sure to cancel the items you do not want to return;

4.   In order to schedule the collection of your package by UPS, visit https://wwwapps.ups.com/pickup/schedule; or drop your package off at your nearest UPS Access Point.

 Once the quality of the returned item is verified, we will proceed with the shipment of the item in the selected size. We will send you a new confirmation email containing a link to track your order.