- How do I return an item?
1. To return an item go to the Request a Return section: enter the email address used to place the order and the order and the order number; the procedure can also be activated from the Order Summary section into My Account;
2. Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;
3. Stick the pre-paid return label, which will be sent to you via email, on the outer package, making sure to cover the previous shipping details, and print out the proforma invoice, which will be sent to you per email, along with the label. Please make sure to hand over three copies of it to the courier;
4. In order to schedule the collection of your package by UPS, visit https://wwwapps.ups.com/pickup/schedule; or drop your package off at your nearest UPS Access Point.
5. Once the quality checkups will be concluded, we will proceed with the refund of the returned product. We will send you a confirmation email once the refund will be issued.
If you have chosen to make the return in one of our boutiques enabled for this service, take the package to the selected boutique.
Please note that for the return made in the HOGAN boutiques, the refund cannot be paid on site but will take place through the same payment method used online, when your purchase is returned to our warehouses.
- How do I exchange an item?
1. To exchange an item go to the Request an Exchange section: enter the email address used to place the order and the order and the order number; the procedure can also be activated from the Order Summary section into My Account;
2. Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;
3. Stick the pre-paid return label, which will be sent to you via email, on the outer package, making sure to cover the previous shipping details, and print out the proforma invoice, which will be sent to you per email, along with the label. Please make sure to hand over three copies of it to the courier;
4. In order to schedule the collection of your package by UPS, visit https://wwwapps.ups.com/pickup/schedule; or drop your package off at your nearest UPS Access Point.
Once the quality of the returned item is verified, we will proceed with the shipment of the item in the selected size. We will send you a new confirmation email containing a link to track your order.